At Gestures.co.nz, we’re committed to ensuring your shopping experience is smooth and satisfying. If for any reason you’re not completely happy with your purchase, our refund and returns policy is here to help.

 

RETURNS, DAMAGED & FAULTY ITEMS POLICY

Packaging Requirement
When opening your product, please ensure all packaging is handled carefully and kept in good condition. All original packaging must be retained for at least 10 days after delivery, as it may be required for return or inspection purposes.

If original packaging is disposed of within the first 10 days and a return is required, the customer will be responsible for arranging suitable packaging at their own cost to ensure the item can be safely transported.

Where appropriate, we may assist with guidance on packaging requirements; however, we are not responsible for any damage that occurs during return transit due to insufficient or unsuitable packaging.

Delivery Inspection (Important)
We strongly recommend inspecting your delivery at the time of arrival:

  • If the packaging appears damaged, do not sign immediately

  • You may open the item in front of the delivery driver

  • You may contact us on 0800 769 109 for immediate assistance

If the item is found to be damaged, please refuse delivery and request the driver to return it.

Once a delivery is signed as received in good condition, this may affect claims where damage should have been reasonably identified at the time of delivery.

Damaged or Faulty Items (On Arrival)
If your item arrives damaged or has a manufacturing fault:

  • Notify us within 24 hours of delivery

  • Provide clear photos or videos as evidence

We will assess the issue and arrange a repair, replacement, or refund in accordance with your rights under New Zealand law.

Click & Collect Orders

If there is a problem with your product, contact us first.

Customers within Auckland: You must bring the item back for assessment and collect any replacement, where reasonably possible.

Customers outside Auckland: Gestures will arrange shipping for assessment and any approved replacement.

We do not offer a refund solely because you do not wish to return the item or collect a replacement. Please select Click & Collect only if you accept these arrangements.

Your rights under the Consumer Guarantees Act still apply, including refunds or collection at our expense where legally required.

Orders Delivered by Gestures or Our Delivery Partners

If we arranged delivery of your order and the item is confirmed faulty or damaged on arrival, we will coordinate the required collection or return, and arrange repair, replacement or refund as appropriate under New Zealand law. Where a replacement is provided, we will arrange delivery of the replacement at no additional cost. Please contact us before returning an item or booking transport.

Faults Within 10 Days of Use
If a fault develops within 10 days:

  • The item should be repacked in its original packaging

  • Return arrangements follow the Click & Collect and delivered-order provisions above

All claims will be assessed, and an appropriate resolution will be provided.

After 10 Days
After this period, the product remains covered under our standard warranty and your rights under the Consumer Guarantees Act 1993 (NZ).

Change of Mind Returns

  • Requests must be made within 30 days of delivery

  • Items must be unused and in original condition

Applicable deductions:

  • Original shipping cost

  • 3% processing fee

  • Return shipping cost

Refunds are processed after inspection.

Exclusions
The “Vanity Table” Collection is excluded from change-of-mind returns only and does not affect your rights under New Zealand law.

Consumer Rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (NZ).