TERMS & CONDITIONS

OVERVIEW

This website is operated by Gestures. Throughout the site, the terms “we”, “us” and “our” refer to Gestures. Gestures offers this website, including all information, tools, and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms and Conditions (“Terms of Service”), including any additional policies referenced within this document. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws, including intellectual property laws, while using our website.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.

You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks. Payment details are always encrypted for security purposes.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to ensure that all information on this website is accurate and up to date. However, we do not guarantee that all content is free from errors, complete, or current at all times.

Any reliance on the information provided on this site is at your own discretion and risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without liability, to the extent permitted by law.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may only be available online and may be limited in quantity.

We make every effort to display product images and descriptions accurately; however, we cannot guarantee that your device’s display will reflect exact colours or finishes.

All products are subject to availability, and we reserve the right to limit quantities or discontinue items at our discretion.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place with us, including limiting quantities per customer, household, or order.

You agree to provide accurate, complete, and current purchase and account information to ensure successful order processing and communication.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not control or monitor. These tools are provided “as is” and “as available” without warranties of any kind.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

SECTION 9 – USER COMMENTS AND FEEDBACK

Any feedback, suggestions, or content submitted to us may be used, edited, or published without restriction or compensation.

You agree that your submissions will not violate any third-party rights or contain unlawful or harmful material.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be errors relating to product descriptions, pricing, or availability. We reserve the right to correct such errors and cancel orders where necessary.

SECTION 12 – PROHIBITED USES

You are prohibited from using this website for unlawful purposes, transmitting harmful code, or engaging in activities that could damage or interfere with the Service.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Our services and products are provided “as is” and “as available,” without guarantees of uninterrupted or error-free operation.

To the maximum extent permitted by law, Gestures shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Gestures from any claims, damages, or expenses arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

SECTION 16 – TERMINATION

We may terminate or suspend access to our Services if you violate these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding the use of our website and services.

SECTION 18 – GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of New Zealand.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 20 – RETURNS, DAMAGED & FAULTY ITEMS POLICY

Packaging Requirement
When opening your product, please ensure all packaging is handled carefully and kept in good condition. All original packaging must be retained for at least 10 days after delivery, as it may be required for return or inspection purposes.

If original packaging is disposed of within the first 10 days and a return is required, the customer will be responsible for arranging suitable packaging at their own cost to ensure the item can be safely transported.

Where appropriate, we may assist with guidance on packaging requirements; however, we are not responsible for any damage that occurs during return transit due to insufficient or unsuitable packaging.

Delivery Inspection (Important)
We strongly recommend inspecting your delivery at the time of arrival:

• If the packaging appears damaged, do not sign immediately

• You may open the item in front of the delivery driver

• You may contact us on 0800 769 109 for immediate assistance

If the item is found to be damaged, please refuse delivery and request the driver to return it.

Once a delivery is signed as received in good condition, this may affect claims where damage should have been reasonably identified at the time of delivery.

Damaged or Faulty Items (On Arrival)
If your item arrives damaged or has a manufacturing fault:

• Notify us within 24 hours of delivery

• Provide clear photos or videos as evidence

We will assess the issue and arrange a repair, replacement, or refund in accordance with your rights under New Zealand law.

Faults Within 10 Days of Use
If a fault develops within 10 days:

• The item should be repacked in its original packaging

• We will arrange either collection or depot drop-off depending on your location

All claims will be assessed, and an appropriate resolution will be provided.

After 10 Days
After this period, the product remains covered under our standard warranty and your rights under the Consumer Guarantees Act 1993 (NZ).

Change of Mind Returns

• Requests must be made within 30 days of delivery

• Items must be unused and in original condition

Applicable deductions:

• Original shipping cost

• 3% processing fee

• Return shipping cost

Refunds are processed after inspection.

Exclusions
The “Vanity Table” Collection is excluded from change-of-mind returns only and does not affect your rights under New Zealand law.

Consumer Rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (NZ).

SECTION 21 – REFUND POLICY

We aim to process all refunds promptly once returned items have been inspected.

Approved Refunds
Refunds will be issued to the original payment method within 5–7 business days.

Non-Refundable Items

• Gift cards

• Items marked as final sale

Price Changes & Promotions
Prices and promotions are time-specific and may change without notice. Orders placed before a promotion are not eligible for retrospective adjustments.

How to Initiate a Return

Please provide:

• Order number

• Reason for return

• Supporting photos (if applicable)

SECTION 22 – CONTACT INFORMATION

For any questions regarding these Terms, please contact us at:
[email protected]